Knowable Education – Privacy Policy

1. Introduction

Knowable Ltd ("Knowable", "we", "us" or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect personal data when you use our AI-powered marking platform (the "Service").

Knowable Ltd is a company registered in England and Wales (Company No. 15959421), with its registered office at 45 Fitzroy Street, London, W1T 6EB, United Kingdom.

This policy applies to teachers, school administrators, and students whose access to the Service is arranged or managed by an educational institution.

2. What Data We Collect

We collect only the personal data necessary to provide, maintain, and improve our Service. The categories of data we may process include:

• Teacher Data: Name, email address, subjects taught, school affiliation, and usage activity.
• Student Data: First name, assignment responses, year group, AI-generated feedback, and performance insights.
• School Data: School name, class groupings, and anonymised usage statistics.
• Technical Data: IP address, browser type, device identifiers, and interaction logs.

We do not collect passwords, financial information, or special category data.

3. Legal Bases for Processing

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and rely on the following lawful bases:

• Performance of a contract: where processing is necessary to provide the Service to educational institutions, teachers, and authorised users.
• Legitimate interests: to operate and improve our platform, ensure its security, and provide support. We balance these interests against the rights and freedoms of data subjects.
• Compliance with legal obligations: such as safeguarding, data protection, and regulatory duties in the education sector.
• Consent: where required, such as for specific features or services, or for parental consent when processing data about children under 13.

4. Purpose of Data Processing

We use personal data to:

• Mark and analyse student assignments
• Deliver real-time feedback to teachers and students
• Provide insights into pupil progress
• Improve the performance of our AI models using anonymised data
• Respond to support requests and resolve technical issues
• Fulfil our legal and safeguarding responsibilities

5. Analytics and Cookies

We use Microsoft Clarity and Amplitude to analyse user interaction and enhance user experience.

Cookies and similar technologies are used to support performance, security, and functionality. You can manage your cookie preferences through your browser settings. For further information, please refer to our Cookie Notice.

6. Data Storage and International Transfers

All personal data is stored securely within the United Kingdom or the European Economic Area (EEA).

Where data is transferred internationally (e.g. to cloud service providers), we implement appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms to ensure your data remains protected.

7. Data Sharing

We do not sell or share personal data for advertising purposes. We only share data where necessary to provide and support the Service, and only with:

• Trusted third-party service providers (e.g., cloud infrastructure, analytics) who process data solely on our behalf under strict contractual and confidentiality obligations
• Educational institutions that submit the data and are entitled to receive results, feedback, or reports relevant to their own students
• Legal or regulatory authorities, but only where we are legally required to do so
• Other third parties only with your explicit and informed consent

8. Children's Privacy

Knowable is designed to be used by students under the guidance of schools and teachers. Students under the age of 13 may only access the Service through their educational institution.

We rely on schools to ensure that any necessary parental or guardian consent is obtained before student data is shared with us, in line with applicable laws. We are committed to supporting schools in meeting these obligations and can provide guidance or resources to help facilitate the consent process.

Knowable does not knowingly collect personal data directly from children under 13 outside of this school-managed context.

9. Data Retention

We retain personal data only for as long as it is needed to deliver our services, support educational outcomes, and meet our legal or regulatory obligations.

• Student data is stored while the school or teacher is actively using the platform, and for a limited period afterward to allow continuity of service and support.
• Teacher and school data is retained for the duration of the school's relationship with Knowable, and for a reasonable period after.
• Technical and analytics data is retained only as long as necessary for performance monitoring, support, or security.

When data is no longer required, we take steps to securely delete or anonymise it. You may request data deletion at any time by contacting [email protected].

10. Security Measures

We implement appropriate technical and organisational measures — including encryption, access controls, and monitoring — to protect personal data.

While we take all reasonable precautions, no system is entirely immune from risk. Users are advised to access the Service over secure networks.

11. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request that inaccurate data be rectified or erased
• Restrict or object to certain types of processing
• Request data portability, where applicable
• Withdraw consent, where processing is based on consent

To exercise your rights, please contact us at [email protected]. We aim to respond as quickly as possible, and always within one month as required by law.

12. Changes to This Policy

We may revise this Privacy Policy from time to time. Material changes will be communicated to users, and the revised date will be updated accordingly.

13. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

Email: [email protected]
Post: Knowable Ltd, 45 Fitzroy Street, London, W1T 6EB, United Kingdom